Last Updated: July 29, 2026
Thank you for shopping with Ruby Twist Ball Vape. We strive to provide high-quality products and excellent customer service. Please review our Refund & Returns Policy before placing your order.
Return Eligibility
We accept returns on eligible products within 30 days of the delivery date.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Include all original packaging, accessories, manuals, and components.
- Be free from signs of damage caused after delivery.
- Include proof of purchase or your order number.
Products returned without meeting these conditions may not qualify for a refund.
Non-Returnable Items
For hygiene, safety, or other reasons, the following items are generally not eligible for return unless they arrive damaged or defective:
- Used products
- Consumable items
- Products with missing parts not caused by us
- Clearance or final sale items
- Gift cards (if applicable)
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact our customer support team within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review your request and work toward an appropriate solution.
Return Process
To request a return:
- Contact our customer support team.
- Provide your order number and reason for the return.
- Wait for return authorization and instructions.
- Package the item securely and send it to the return address provided.
Returns sent without prior authorization may experience delays or be refused.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within several business days. Processing times may vary depending on your payment provider or financial institution.
Exchanges
If you receive a defective or incorrect product, we may offer an exchange, subject to product availability.
Return Shipping
Customers are generally responsible for return shipping costs unless the return is due to:
- An incorrect item shipped by us
- A damaged product received upon delivery
- A verified manufacturing defect
We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of packages that are lost in transit.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has entered processing or has been dispatched, it may no longer be eligible for cancellation.
Late or Missing Refunds
If you have not received your refund after it has been approved:
- Check your bank account again.
- Contact your credit card provider or payment provider.
- Contact your bank, as processing times may vary.
If you still need assistance, please contact our customer support team.
Contact Us
If you have any questions regarding our Refund & Returns Policy or need assistance with a return, please contact our customer support team through our Contact Us page or the email address listed on our website.
By placing an order with Ruby Twist Ball Vape, you acknowledge that you have read and agree to this Refund & Returns Policy.